How To Know If Your Pc Has Been Hacked – What is the tech support scam that locked your computer? Skip it and learn how to remove the tech support scam your computer is locked!
The tech support scam Your PC is locked is a browser-based scam that tries to trick people into thinking their computer is infected and locked. They then ask the user to call the given phone number for help. Since this is just a scam and the site has no idea what is running on your computer, you should not call any of the numbers listed.
How To Know If Your Pc Has Been Hacked
When the “Your computer is locked” scam appears in your browser, it will contain text similar to the one below.
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If you close this page without resolving the issue, access to your computer will be disabled to prevent further damage to our network.
You should contact us immediately so that our engineers can guide you through the recovery process over the phone. Call us in the next 5 minutes to prevent total loss of your computer.
Unfortunately, browser-based technical support screens make it difficult to close the screen or sometimes even close the browser. Fortunately, almost all browser-based tech support scams can be stopped by opening the Windows Task Manager and killing the browser process. However, it is important that if you terminate a browser process, you do not reopen previously closed pages if the browser asks to do so when you restart it.
Finally, while standard website advertisements may display browser technical support scams, they are also often used by adware programs. So, if you keep seeing browser-based tech support scams, you should scan your computer for adware.
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Your Computer Locked Scam is displayed through ads that redirect you to pages displaying this scam. These ads can be displayed by installed adware or by less reputable websites that display them to generate advertising revenue.
In most cases, if you see a browser-based tech support scam, simply close your browser and restart it. On the other hand, if you keep seeing scams like the “your computer was locked” scam, you should scan your computer for adware and remove anything found.
This guide contains advanced information, but is written so that anyone can follow it. Make sure you have a backup of your data before proceeding.
If you feel uncomfortable making changes to your computer or following these steps, don’t worry! Instead, you can get free one-on-one help by asking questions in the forums.
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This removal guide seems overwhelming due to the amount of steps and the number of programs used. It is written only to provide clear, detailed and easy to understand instructions that anyone can use to get rid of this infection for free. Before using this guide, we suggest that you read it once and download all the required tools to your desktop. Once done, print this page as you may need to close your browser window or restart your computer.
To close a browser-based tech support scam, first see if you can close the tab it’s displayed on or the browser itself. If you cannot do this, you should follow the steps below depending on your operating system.
Tech Support Scam Locked To close your computer, you must terminate the process for the browser that is currently displaying the browser-based Tech Support Scam. For this we will use Windows Task Manager. To open the Task Manager, press the Ctrl, Alt and Delete keys simultaneously to display the Windows Security screen shown below.
Once the above screen opens, click on the Task Manager link indicated by the red arrow in the image above.
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Now Windows Task Manager will open and list all the applications running on the computer as shown below.
Look at the list of running applications and left-click once on your web browser task. Running browser names may include Microsoft Edge, Internet Explorer, Chrome, and Firefox.
Once you have selected a browser task, click the End Task button to close the application and Browser Tech Support Cheat.
The next time you open your browser, don’t let the browser open the last page you opened. Now you can proceed to the next step.
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You will now be on a screen that shows the processes running on your computer. Click on the button labeled Show All User Processes as shown in the image below.
Then scroll through the list until you see your web browser’s process and left-click it once to highlight it. Once you have selected the browser process, click the End Process button as indicated by the red arrow in the image above. If you are not sure which process name to close, refer to the table below:
When you click the End Process button, the Task Manager will ask you to confirm if you are sure you want to end it as shown in the image below.
Your browser window should now close. The next time you open your browser, don’t let the browser open the last page you opened. Now you can proceed to the next step.
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To kill any program that may interfere with the removal process, we must first download the Rkill program. Rkill will scan your computer for active malware infections and try to prevent them from interfering with the removal process. To do this, download RKill to your desktop from the link below.
When you are on the download page, click the Download Now button labeled iExplore.exe. When asked where to save it, save it to your desktop.
Once downloaded, double-click the iExplore.exe icon to try to close all processes related to your computer Tech support scams and other malware. Be patient while the program finds several malicious programs and closes them. When finished, the black window will automatically close and open the log file. Review the log file and then close it so you can move on to the next step. If you are having problems running RKill, you can download other renamed versions of RKill from the rkill download page. All files are renamed to copies of RKilla, which you can try instead. Note that the download page will open in a new browser window or tab.
At this point, you should download Zemana AntiMalware, or ZAM, to scan your computer for any infections, adware, or potentially unwanted programs that may be present. Download Zemana AntiMalware from the following location and save it to your desktop:
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Now double click on the desktop icon named Zemana.AntiMalware.Setup.exe. This will start the installation of Zeman AntiMalware on your computer.
Once the installation starts, continue to follow the prompts to continue the installation process. Do not change the default settings and when the program finishes installing, Zemana will start automatically and display the main screen.
Above the Scan button, change the Scan Type to Deep Scan, and then click the Scan button to start the malware scan.
Zemana AntiMalware will now begin scanning your computer for malware, adware, and potentially unwanted programs. This process can take quite a while, so we suggest you do something else and periodically check the scan status to see when it’s finished.
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When Zemana finishes scanning, it will display a screen showing all detected programs. Please note that the items found may differ from those shown in the image below.
Review the scan results and when you are ready to proceed with the cleaning process, click the Next button to delete or repair all selected results. After clicking the Next button, Zemana will remove all unwanted files and repair all modified legitimate files. If you get a warning that Zemana should close your open browsers, close all open web browsers and then click the OK button to continue.
Zemana will now create a system restore point and remove the detected files and repair any files that have been modified.
When the process is complete, you will be presented with a screen that says Done. On this screen, you can now close the Zeman AntiMalware screen and continue with other instructions.
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Now download AdwCleaner and save it to your desktop. AdwCleaner will scan your computer for adware programs that may be installed on your computer without your knowledge. You can download AdwCleaner from the following URL:
When AdwCleaner has finished downloading, double-click the AdwCleaner.exe icon that now appears on your desktop. After double-clicking the icon, the AdwCleaner program will open and the program’s license agreement will be displayed. After reading it, click on the agree button if you want to continue. Otherwise, click on
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