My Computer Has Been Hacked And Locked – Fake “Your computer is locked” error messages are a social engineering attack that puts your browser on full screen and displays pop-up messages that lock your browser. These bogus error messages are intended to trick you into calling the specified technical support hotline. If you call these scammers, they may offer fake solutions to your “problems” and require payment in the form of a one-time fee or subscription to a support service.
These “your computer is locked” alerts are nothing but a scam. Do not call the number in the pop-ups. Microsoft’s error and warning messages do not contain a phone number.
My Computer Has Been Hacked And Locked
Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information or to repair your computer. Treat all unsolicited phone calls and pop-ups with suspicion. Do not provide personal information.
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Malicious ads or adware on the sites you visit can redirect your browser to sites that display bogus “Your computer is locked” error messages. If you are looking for a way to prevent “your computer is locked” on a specific site, this guide is written to help Windows users remove malware from their devices, then you can use a free browser extension like Adblock.
In the case of adware, these malicious programs are bundled with other free software that you download from the Internet. Unfortunately, some free downloads don’t adequately disclose that other software will also be installed, and you could find yourself installing adware without even knowing it.
“Your computer is locked” fake error messages are displayed, making users think that their computer has crashed or that a virus has been detected on the computer. This is done to scare the affected user into calling one of the listed numbers for support. However, in reality, they are only greeted with people trying to sell them support contracts and services they don’t need.
Support.windows.com says: ** Windows Warning Alert ** Malicious obscene spyware/riskware detected Error # 0x80092ee9 Please call us immediately Windows Call Do not ignore this important warning. Closing this page will disable your computer access to prevent further damage to our network. Your computer has reported to us that it is infected with obscene spyware and riskware. The following information is stolen… Your computer is locked Your computer with IP address is infected with Trojans – because the computer activation key has expired and your information (eg passwords, messages, credit cards) is stolen. Call on Windows to protect your files and identity from further damage.
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The scammer will usually try to give the victim remote access to their computer. After gaining remote access, when the fraudster actually steals the victim’s credit card account information, the fraudster relies on trusted tactics involving applications built into Windows and other software to gain the victim’s trust to pay for “support” services.
You should not purchase anything from the numbers listed in these “Your computer is locked” alerts. Whatever you do, don’t call the support phone number because this isn’t Microsoft, it’s a bunch of scammers waiting to rip off hundreds of dollars under bogus fakes. If you’ve already paid, call your credit card provider to change the charges.
The instructions below are for Windows users, however, we have an Android guide and a Mac guide to help you clean your device.
This malware removal guide may seem overwhelming with so many steps and so many programs being used. We have written this only to provide clear, detailed and easy-to-understand instructions that anyone can use to remove malware for free.
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Do all the steps in the correct order. If you have any questions or concerns at any time, stop by and ask for our assistance.
This step is necessary if malicious “Your computer is locked” pop-ups won’t let you close your browser.
In this first step, we will try to identify and remove any malicious programs installed on your computer.
If you have problems uninstalling the program, you can use Revo Uninstaller Free to completely remove the unwanted program from your computer.
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Malwarebytes is one of the most popular and widely used anti-malware software for Windows, and for good reason. Removes many types of malware that other software misses, without costing you. When it comes to cleaning an infected device, Malwarebytes is always free and we recommend it as an important tool in the fight against malware.
When you install Malwarebytes for the first time, you get a free 14-day trial of the premium version, which includes security tools like real-time scanning and special protection against ransomware. After two weeks, it automatically reverts to the basic free version, which detects and cleans malware infections by scanning. It is important to note that malwarebytes work without conflicting with antivirus software.
HitmanPro is a second opinion scanner that takes a cloud-based approach to malware scanning. HitmanPro typically scans active files and file behavior in areas where malware resides for suspicious activity. If it detects an already unknown suspicious file, HitmanPro sends Bitdefender and Kaspersky, two of the best antivirus engines, to their clouds to scan.
Although HitmanPro is shareware and costs $24.95 per year for 1 PC, there is really no limit to scans. This limitation only applies when you need to remove or quarantine malware detected by HitmanPro on your system, at which point you can run a one-time 30-day trial to run the cleanup.
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Zemana AntiMalware is a free popular on-demand antivirus scanner that detects and removes malware that even the most well-known antivirus and anti-malware applications fail to detect.
While Malwarebytes and HitmanPro scans are sufficient, we recommend Zemana AntiMalware Free for users who have problems with malware or want to make sure their computer is 100% clean.
If your PC is redirected to a locked site, you should reset the web browser settings to their original defaults. This step should only be done if your problems are not solved by previous steps.
To get rid of fake “Your computer is locked” error messages from Google Chrome, you need to reset your browser to its default settings. Resetting your browser settings will restore unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be deleted or changed.
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To get rid of fake “Your computer is locked” error messages from Firefox, you need to reset your browser to its default settings. The reset feature solves many problems by restoring Firefox to its factory defaults while protecting your essential information such as bookmarks, passwords, web form autocomplete, browsing history, and open tabs.
“. If the reset does not solve your problem, you can restore some unsaved information by copying the files to the newly created profile. If you do not need this folder, you should delete it because it contains important information.
To get rid of fake “Your computer is locked” error messages from Internet Explorer, you need to reset your browser to its default settings. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.
To get rid of fake “Your computer is locked” error messages from Microsoft Edge, you need to reset your browser to its default settings. Starting with Windows 10 Fall Creators Update (version 1709), users can adjust or reset Microsoft Edge settings.
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Your computer should now be free of bogus “Your computer is locked” error messages. If you’re still having trouble trying to get rid of fake “Your computer is locked” error messages from your computer, try one of the following:
The creator and owner of Stelian created this community in 2010 to help people solve computer problems. Malware removal and computer forensics are Stellion’s areas of expertise. He is active in various online anti-malware communities, where he studies new malware threats as they are released.
Today, our community has more than 60.000 members and we are proud to provide detailed, clear and easy-to-understand guides that anyone can use to remove malware for free.
Our community has over 60,000 registered members and we would love for you to become a member. Join us and participate in our moderated discussions among people from different backgrounds on security and technology. ESET Antivirus comes with all the necessary security tools to protect your data and privacy.
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