This article was co-authored by Luigi Oppido. Luigi Oppido is the owner and operator of Pleasure Point Computers in Santa Cruz, California. Luigi has over 25 years of experience in general computer repair, data recovery, virus removal and updating. He is also the host of the Computer Man Show! broadcast on KSQD for over two years, covering central California.
What To Do If Email Account Has Been Hacked
Email privacy is becoming a bigger issue every day. Email is used to access a variety of websites, especially websites that store personal information such as credit card information, personal addresses, and phone numbers. Therefore, it is important to make sure that you are the only person who has access to your personal account.
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This article was co-authored by Luigi Oppido. Luigi Oppido is the owner and operator of Pleasure Point Computers in Santa Cruz, California. Luigi has over 25 years of experience in general computer repair, data recovery, virus removal and updating. He is also the host of the Computer Man Show! broadcast on KSQD for over two years, covering central California. This article has been viewed 138,553 times. This means you’ve been hacked or you’ve forgotten your credentials and lost access to your email or social media account. What now?
First, let’s start with what not to do: panic. You’re not the first to go through this, and you won’t be the last.
Big companies are aware of this and have developed ways to get your account back and your online life back on track. In this article, we will cover all the steps to recover important accounts like Google/Gmail, Microsoft, Yahoo, Facebook, Twitter and Instagram.
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But be aware that each of these companies will first try to find out if you are truly trustworthy. Here are just a few elements that will help a company determine if you are really you and not someone else:
For ease of navigation, here is a set of internal links to quickly move from one account to another.
Now you need to enter the last password you remember and click Next. Try to be as specific as possible, as an accurate password is more likely to determine whether you are who you say you are.
If you entered a phone number for two-factor authentication, you’ll be taken to this screen where you’ll need to verify the exact number you’re using.
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By now you should get a push notification on your device asking if it’s really you.
If you receive a self-delivery notification and you say “Yes”, your recovery is almost complete and you will receive a confirmation code to the recovery email address of your choice.
If you have not applied any of these security measures, you have the option to click “Try another method” and you will be taken out of this screen…
As always, try to be as specific as possible to strengthen Google’s confidence that you are the real user of this account.
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You will receive a password reset link in your Google email within 6-12 hours.
If you also set up your phone number, they’ll send you a text message to verify that it’s really you who made the request.
Everything is on Google’s side now. They are the ones who will decide if your account is legitimate based on the information you provide.
If they approve your request, you will receive the following email asking you to change your password. Just click “Start”.
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Now that should be it and your account should be back in your hands.
If you want to contact Google directly to recover your account, we recommend using this link to find the best way to contact them.
To recover your Yahoo Mail password, try logging into your account first. If your password has been changed, select Having trouble signing in?.
You will be able to sign in to your account using your Yahoo sign-in email address or phone number, backup phone number, and backup email address.
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Next, you will see a screen where you have to select “Yes, send me a verification code”.
If you’ve linked your account to a phone number, you’ll first be asked to prove you’re not a robot after dialing. After confirmation, you can click Continue.
Once you enter the code they received, they will confirm that the phone number is linked to your Yahoo account.
You can use Yahoo Mail, Fantasy, Finance, Yahoo Newsroom and more for iOS or Android phone/tablet to protect your account with Yahoo Account Key.
Congratulations! Your Account Has Been Created.
Once you’ve enabled this feature, Yahoo will tell you that some apps like iOS Mail and Outlook don’t support two-step verification, so you also have the option of generating custom app passwords to reconnect them.
Also, make sure you have a backup phone number and email address to regain access to your account in multiple ways.
If you can no longer access your backup email or phone, the bad news is that you won’t be able to recover your account.
However, if you have a Yahoo Account Pro (paid support option, US only), you can contact them by going to the Yahoo Help site and selecting “Talk to a live agent”.
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Do not call phone numbers advertised on suspicious websites as this is clearly an online scam! The only Yahoo support sites you can rely on always end in “yahoo.com”.
You can also report attempts to hack your email. In general, do not contact random callers who claim to be from Yahoo or other ISPs, as these are scam phone calls.
Use it to: prevent malicious websites and servers from infecting your computer; automatically update software and fix security holes; protect your financial and other sensitive data.
Here you have the option to enter an alternate email address or phone number associated with your Microsoft account.
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If you choose to recover your Microsoft account using your phone number, simply enter your number and select the method you want to verify your phone with, either by text or call.
If you want to recover your Outlook account using an alternate email address, Microsoft will send you a security code to the email address you provided.
If you entered the code correctly, Microsoft will give you some hints about your username. I hope this way you will remember and be able to apply.
You remember your username but don’t know what your password is. After entering your username, you will be redirected here:
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Click next. Microsoft will attempt to verify your identity and send you a security code by email or phone. If you have one of these, you can easily regain access.
After entering your email address, you will receive a security code, so enter it in the field that will appear after pressing the “Next” button.
Microsoft asks that you fill out the forms from the device you previously used to sign in to your lost account, if possible. This reinforces their belief that you are trying to recover the account. In addition, we recommend that you try to present all the details as accurately as possible.
Once you’ve filled out the rest of the information, you’ll receive an email from Microsoft within 24 hours to let you know if you’ve provided enough information to recover your account.
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So your Facebook account has just been hacked and someone is obsessively posting cute cat pictures to your feed every 10 minutes.
Fortunately, Facebook has its own process for recovering your account, but you still need to control the registration email address or phone number associated with the account.
By entering your email address, you will be able to receive a code by email.
After choosing an email address, you will receive a 6-digit number. Enter it in the field below.
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If you no longer have access to the email account that was used to create your Facebook profile, unfortunately you will not be able to regain access to your account this way.
Unfortunately, you won’t be able to access your account by entering your phone number either, as Facebook offers to email you a code. And if you don’t have access to that email address, you’re at a dead end.
Although this practice requires a little more effort, the good news is that you can recover your account by actually using a different account.
Either ask a friend to help you with this or just create a new Facebook account and do it from there.
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So, go to your lost Facebook account page and click on 3 dots next to “Message” option and then click on “Report”.
On the next screen, Facebook will ask for your email address (or phone number if
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